Terms and Conditions

Conditions of Sale

Definitions and Law

The complete Contract is the document or documents that set out the terms and conditions and all other details relevant to a particular transaction and is hereinafter referred to as 'the Contract'.
The goods sold by the Seller to the Buyer shall hereinafter be referred to as 'the Goods'
The person, firm, company, corporation or public authority shown as the invoicee is 'the Buyer'.
The parties to the Contract are the Seller of the Goods and the Buyer.
The person, firm, company, corporation or public authority responsible for the delivery of the Goods to the delivery address, including the Seller when the Seller delivers, shall hereinafter be referred to as 'the Carrier'.
The person, firm, company, corporation or public authority to which the Goods are delivered when it is not the Buyer is hereinafter known as 'the Recipient'.
This contract shall be governed by and construed in accordance with the law of England and does not affect the Buyer's statutory rights.

Risk and Title of Goods

The risk in the Goods shall pass to the Buyer immediately on delivery to the Buyer or the Recipient.
The property in the Goods shall remain vested in the Seller until all monies due to the Seller as detailed in the Clause headed 'Payment' have been paid by the Buyer to the Seller in full.

Receipt

The Buyer or Recipient, on behalf of the Buyer, shall receive and unload the Goods and check the same for quantity and condition in the presence of the Carrier. If there is a shortage or if the Goods are in an unsatisfactory condition, the Buyer or Recipient must so endorse the Carrier's delivery document and give separate written notice thereof to the Seller within three days of delivery. If this condition is not observed, no claim in respect of shortage or the unsatisfactory state of the Goods will be entertained. This condition is in keeping with the statutory rights of the Buyer.

Price

The price charged will be the price ruling at the time of delivery. Where this is a variance with the price quoted when the Goods were ordered, the Buyer will be advised prior to despatch and delivery. All products and offers do not include duty taxes, payable (if applicable) by the Buyer.

Payment

Where monthly account facilities have been granted to the Buyer in writing, all invoices must be paid by the last day of the month following the month of delivery; where no such facilities have been granted, payment will be with the order or where previously agreed on delivery. Where these terms are exceeded, the Seller shall be entitled to interest on the amount overdue at the Lloyds Bank PLC base rate, plus 4% calculated on a daily basis. This shall be without prejudice to any other rights or remedies of the Seller. The Buyer will pay any legal charges incurred in the recovery of monies or Goods.

When the Contract Comes into Being

The Contract shall come into being between the Buyer and Seller when the Buyer has placed an order, detailing their requirements and agreeing to be bound by these conditions, and the Seller has accepted the order.

When Signature for Receipt of Goods Becomes Operative

Where, for administrative convenience, the Buyer or his agent is requested by the Seller to sign a contract and/or delivery note before the Goods are handed over, the Buyer or his agent agrees to examine the Goods at the time of the physical hand-over. The effect of such signature in respect of receipt of the Goods will not become operative until immediately after the physical hand-over.
Please note P.O. Box delivery addresses will be refused for export orders if the goods are of a large (bulk) or heavy nature and/or at Arc Components Ltd's discretion regarding shipping criteria.

Rights Reserved

Any failure by the Seller to enforce any or all of these conditions shall not be construed as a waiver of any of the Seller's rights hereunder.

Separate Term Validity

Should any term in this Contract be held invalid, such invalidation shall not affect the validity of the remaining terms. Headings in these conditions are for reference purposes and shall not affect the interpretation of these conditions.

Terms of Contract

These conditions have an effect in substitution for, and to the exclusion of, any Condition put forward by the Buyer.

Notice for Customers Wishing to Purchase Outside of the UK

A carriage surcharge may be applied on heavy items for shipments outside of England, Scotland, Wales and Northern Ireland; customers may be informed by email or telephone as to the cost of the surcharge after the basket process if applicable; in such cases, confirmation of the surcharge will be presented by the seller and authorization from the Buyer will be required before the surcharge is applied and the items are despatched. Prices quoted and paid for internationally without tax duty are liable to the individual sovereign country's custom and excise laws and legislation, which, if applicable, are payable by the Buyer.

EU B2C (Domestic Customer) VAT laws changed on the 1st of July 2021 for all E.U. Countries buying from the U.K. If you do not enter a valid EU VAT and EORI number in the checkout, courier VAT taxes (buyer country's current VAT rate) and clearance fees (Typically 25%) could be charged to the Buyer by customs before the receipt is possible.
A 40% handling charge may be applied by Arc Components Limited for returned items that are returned by the courier services due to refused payments of clearance and VAT charges.

Arc Components Ltd only ever quote the goods cost and shipping rates, not the individual country taxes payable to the courier. Those are often subject to fluctuations in the form of rates and limits/thresholds and, therefore difficult to account for in an eCommerce structure.

Right to Cancel

You can cancel and withdraw from your order within two weeks of receiving your goods. No reason is necessary for the withdrawal, which may be given in writing (an email will suffice) and/or by returning the goods by recorded means. This right will have been fulfilled if you return the goods before the expiry of this period to the returns office:
Returns: Arc Components Limited, Unit 6 Acorn House, Pollard Street, Lofthouse Gate, Wakefield, West Yorkshire, England, WF3 3HG.

Exceptions to the Right to Cancel

For goods that are deemed unsatisfactory or defective in any way, the right to cancel is unaffected; where goods are signed for received in good condition, and the package has clearly been damaged in transit, the right to cancel may be affected. In cases of damaged goods in transit, the receiver must state in writing on the consignment note: "box (or package) damaged" these conditions do not affect your statutory consumer rights.
Please note that the telesales law forbids the return of certain goods, for example, for the supply of goods made to the customer's specifications or clearly personalised or which because of their nature cannot be returned or are liable to deteriorate or expire rapidly, for example, the supply of audio or video recordings or computer software if they are unsealed by the consumer, for the supply of newspapers, magazines and other tabloids.

Payment Additional

Goods are released for despatch after confirmation of received payment; Goods are despatched and delivered via courier service where signature for receipt is required unless otherwise instructed; usual delivery time from receipt of order is 2 to 5 working days, in the event of a delay a representative will contact you by phone or email to discuss terms of delivery or cancellation of your order.

Guarantee

The guarantee is given in accordance with legal requirements. Any additional guarantee statements are contained in the product descriptions. 100% money-back guarantees apply to the net invoice total, excluding carriage charges.

Data Protection

We store and process customer data in accordance with the current legal requirements of the Federal data protection law, the telecommunications laws and the teleservices protection law; we use customer data for the sending of newsletters from our own company, which the customer can cancel at any time, customer data and details are not passed on or sold on by Arc Components Limited.

Contract

The contract or order text will be stored; you can view and keep our general terms and conditions by selecting the link at the bottom of the page at any time; for safety reasons, your order's data, once processed, is not available via the Internet, you can log into your online account if you created one to review your history and reorder, we keep this data in confidence according to our privacy policy.

You are entitled to receive information and to amend, block and delete your stored data. Please contact Email: sales1@arc-components.com or send us your request by post or fax.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now U.K. law. The legislation aims to make producers pay for waste electrical equipment collection, treatment and recovery. The regulations also mean that equipment suppliers like high street shops and Internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK WEEE ends up in a landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Many electrical items that we throw away can be repaired or recycled. Recycling items help to save our natural finite resources and reduce the environmental and health risks associated with sending electrical goods to landfills.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. Arc Components Limited is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. For example, if a customer bought a new power tool from us, we would accept their old power tool and prevent it from going into a landfill by safely disposing of it. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should be marked with the crossed-out wheeled bin. Goods are marked with this symbol to show that they were produced after 13th August 2005 and should be disposed of separately from regular household waste so that they can be recycled.

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